How we enable
Stakeholder Engagement

Stakeholder engagement is at the heart of our sustainability activity. To deliver long-term value we need to establish and maintain sustainable relationships with all our stakeholders to reduce business risk, maximise opportunities and improve profitability. It is important that our stakeholders understand our unique business model and its important role within the consumer credit market and wider community.

When setting our sustainability objectives we utilise stakeholder views to ascertain the material issues for the business through:

  • Workshops with our main stakeholder groups around key business issues
  • Meetings with industry associations
  • One-on-one meetings with individual stakeholders
  • Extensive consumer and customer research programme

Policy makers and regulators

Working with regulators and the policy community is also an important part of our approach to stakeholder engagement. We are proactive at an EU level and are involved in policy debates with Commission officials, Members of the European Parliament and think tanks on issues such as:

  • Responsible lending
  • Creditworthiness
  • Financial inclusion
  • Financial education
  • Illegal lending
  • Credit intermediaries

Wherever we operate, we liaise with regulators and key policy makers to explain what we do, how we do it and why our customers like it. More locally, we make a point of being proactively involved in discussions on a national level with policy makers in our markets and work with many external organisations to promote the responsible business agenda, share best practice and learn from others.

Our role in financial education

In Romania, we continued a series of stakeholder events to help inform decision-makers about our role in the Romanian economy, society and our contribution to financial education and responsible lending. We also spoke at conferences and forums organised by academics and think tanks to further support our reputation. In September we relaunched our economic footprint study at an event attended by 20 stakeholders including representatives of the Competition Council, National Bank of Romania, the Prime Minister’s office and MPs. We also organised regional events attended by local authorities and MPs.

In Mexico, our annual stakeholder roundtable focused on the financial needs and circumstances of young Mexican people, many of who face challenges in accessing a financially-inclusive future. The results of our Financial Wellbeing research formed the core of the debate and a springboard for discussions between stakeholders who included regulators, politicians, diplomats, business leaders and employees.