Our responsible approach 

Our approach to lending is guided by some key principles:


We know our customers and treat them with respect at all times. We lend responsibly and act openly and transparently so that our customers can make informed choices.


Where our customers face difficulty meeting their repayments, we take a sympathetic, flexible approach to rescheduling repayments, or we can offer a payment holiday if appropriate until they get back on track.


We always provide information that is clear and easy to understand. We take our customers' data protection very seriously and keep all personal information stored securely.


We always serve our customers in a responsible way, carefully assessing their financial circumstances with extensive affordability checks and clearly communicating our offer before lending.

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