Our culture and values

Our evolution to a more modern, multi-product, multi-channel and digitally-enabled business is captured through our Next Gen strategy which sets out a clear plan to become the leading provider of financial services to underserved communities around the world. It encapsulates our vision to serve 2.5 million customers by continually innovating, digitising and connecting our business to deliver a better experience to our customers whilst retaining the human touch that has helped set us apart from our competitors.

We are responsible

Taking due care in all our actions and decisions.

We are respectful

Treating others as we would like to be treated.

We are straightforward

Being open and transparent in everything we do.

Our award winning culture

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Living our purpose

People and culture


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