Share

People and culture

IPF Group is a global employer with over 22,000 colleagues, supporting 1.7 million customers across nine international markets. Regardless of location, we aim to attract, inspire and engage a talented workforce which flourishes and is proud to work for us.

We have created a culture in which our talented and diverse workforce can thrive and feel valued. Our culture can be described as adaptable, ethical, empathetic, and with a strong focus on customers.

Our ambition is for all our people to have fulfilling careers and that, as part of this, they have access to high-quality, relevant development opportunities; we believe that investing in employee development is an investment in the development of the entire organisation. 

In 2022 this meant:

  • The roll out of a new development programme resulting in 300 customer representatives being promoted in Mexico.
  • Partnering with Harvard Business School and LinkedIn Learning to support our development programmes which were accessed by over 300 people.
  • Mexico home credit began implementing the ISO 45001 Occupational Health and Safety Management Standard, with accreditation expected in 2023.
  • The launch of a new global Careers Portal.
  • Approximately 5,000 colleagues joined our annual global Learning Festival.
  • The creation of a global learning academy for our customer representative and call centre colleagues. Featuring 25 pathways, it offers colleagues support to develop their skills.

You may also be interested in

Environment

Engaging with our stakeholders