IPF is a people business with over 21,000 colleagues supporting over 1.7 million customers across nine different markets. Regardless of location, we aim to attract, inspire and engage a talented workforce which flourishes and is proud to work for us.

Our culture and values

Our values are at the heart of building a better world through financial inclusion. We believe in doing business in a responsible way that resonates with our customers, employees, customer representatives and our investors who are looking for sustainable returns.

An inclusive organisation

We are an equal opportunities employer, and we ensure that recruitment and progression opportunities are open to all and are based purely on merit.

Living our Purpose

At IPF, our purpose is to build a better world through financial inclusion and we play a crucial role in society helping people who are often financially excluded to access simple, personal and affordable finance and a variety of great-value home, medical and life insurance to help them and their families.

Next Gen Organisation

We are committed to becoming a smarter, more efficient organisation to save time, adjust effectively and manage costs while also making a positive impact on society. 

We are driven by a shared purpose and commitment to growing the business to create value for all our stakeholders.  We focus on providing continuous learning and exciting career opportunities for our people, introducing new ways to be as efficient as possible, while building goodwill and stronger relationships in the communities we serve. 

Our strategy aims to:

Be a great place to work

We strive to a great place to work and a business that cares about and supports our colleagues to develop with a growing company. 

Upgrade productivity

We have a strong focus on cost efficiency and process optimisation to mitigate inflation and the rising cost of funding.  

Be purposeful and support our communities

We have a very strong social purpose and are committed not only to supporting our customers in a responsible way but also striving to have a positive impact on the communities we serve.

Upgrade our external credentials

Our Responsible Business Framework and code of Ethics underpin the way we operate as we strive to be the leading business in the sector.

Attracting and developing our talent

We believe that investing in employee development is important for the entire organisation. We are therefore dedicated to providing high-quality learning and personal development opportunities.


The wellbeing of our people has always been important but navigating the pandemic as a real people business consolidated our strategy into a comprehensive Care Programme. 

Customer representatives – the heart of our business

Our customer representatives are crucial to the success and growth of IPF.


Our use of cookies

We use necessary cookies to make our site work. We’d also like to set optional analytics cookies to help us improve it. We won’t set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookie policy

Analytics cookies

We’d like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.