Customer representatives – the heart of our business

Our customer representatives are crucial to the success and growth of IPF. They are the people on the front line of our business, making direct contact with our customers and delivering our products and services face-to-face.

They’re well-respected members of their community, building long-term relationships that enable us to give people access to the credit they need to move forward in their lives.

It’s thanks to their hard work, local insights, and care for customers and communities that we’re able to connect even more people with our products and services and keep growing as a business. For millions of customers, they represent everything they love about our Company. They live our purpose every day.


of all people in the IPF Group are customer representatives


customer representatives



customer visits per year



customers served since 1997


A day in the life of a customer representative

Our customer representatives make up around 80% of the IPF workforce. The vast majority are women, with an average age of 46. Around two thirds work part-time, and their average length of service is four years.

They feel a strong sense of pride in working for Provident, and value the position of respect it gives them in their community. For millions of customers, they represent everything they love about our Company. That’s why we’re so proud of them. And why we’re working hard to show them just how valued they are.

You may also be interested in

People and culture

Attracting and developing our talent


Our use of cookies

We use necessary cookies to make our site work. We’d also like to set optional analytics cookies to help us improve it. We won’t set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookie policy

Analytics cookies

We’d like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.