Caring for the wellbeing of our people has always been a fundamental of our culture, underpinned by a commitment to evolve so as to build resilience in our people, our teams and our organisation.

A Culture of Care – where our people are safe and connected and feel a true sense of wellbeing – is a pillar of the Next Gen Organisation pillar of our strategy. It is the right thing to do and our ability to serve our customers well relies on having highly-engaged and skilled colleagues who embody our values and ethics. 

  • Our global Care approach was introduced in early 2020, to support our leaders to focus on IPF Group business priorities, whilst demonstrating clear, visible support and care for our people

  • Vital in the Pandemic and in helping us to regrow the business, the scope has been ensure that, despite sometimes being physically distanced, there are the same levels of engagement and collaboration that our teams have always enjoyed

  • Resulted in great engagement - The global survey of all our people shows active support for the CARE programme

As a result:

  • Our people tell us they feel connected; they feel protected, safe and supported
  • Our approach is now systematic - assess the challenges and ensure benefits in a measurable way and,
  • Best practice applied where appropriate – including a focus on psychological safety and wellbeing to evolve Care and develop our capabilities, while our people will continue to get proven wellbeing programmes and initiatives including:
  1. Employee Assistance Programme (EAP)
  2. Trained Mental Health first aiders throughout the business
  3. Our annual Togetherness Day Event – which showcases our care best practices and is a global event bringing us all together etc.

As we look forward into the future we want to ensure that we support performance – we have ambitious goals for our business and our people expect an environment in which they, their leadership and the business have the best chance to be successful, competitive and able to serve our customers and build a better world through financial inclusion – our Purpose.

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