Building strong relationships in our local communities provides a valuable platform to engage with colleagues, customers, local governments and NGOs.

We focus on the issues that are important to our stakeholders: namely, financial inclusion and education.

Our global community programme is known as 'Invisibles'

We measure and report the total value of our contribution to supporting communities (cash donations, in-kind donations, and colleague volunteering) using the London Benchmarking Group methodology. It showed that in 2022, we invested nearly £1.1 million in our communities, which was focused on financial education, our flagship global initiative ‘Invisibles’ and supporting people displaced by the war in Ukraine. 


Volunteering is an important way in which we deliver our purpose to local communities. We are committed to investing not only financial resources, but also work, time and heart to support valuable social initiatives which are beneficial for our customers and the communities where they live and work.

Award-winning 'Mother's House' for Ukrainian refugees

Colleagues volunteered and raised funds to support the creation of the award-winning 'Mother's House' for Ukrainian refugees in Warsaw. The onset of the war in Ukraine spurred a heartfelt surge in colleagues supporting refugees escaping to our markets, in particular Poland, Romania and Hungary. Pooling financial donations from around the Group, our colleagues created a unique, long-term social initiative, known as the 'Mother’s House', to provide a home for 10 refugee families displaced from Ukraine. Our volunteers renovated a large property in Warsaw in co-operation with an NGO to provide safe shelter, psychological support and school places for the children. In the long term, we intend that the 'Mother’s House' will help other single mothers who are forced to cope with crisis in their lives.

IPF Sports Challenge

Each year in May we celebrate our Volunteering and Social Inclusion Month. In 2022, all our leadership team actively contributed to our social purpose by participating in our fundrasing IPF Sports Challenge. 

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Engaging with our stakeholders