Building strong relationships in our local communities provides a valuable platform to engage with colleagues, customers, local governments and NGOs.

We measure and report the total value of our contribution to supporting communities (cash donations, in-kind donations, and colleague volunteering) using the London Benchmarking Group methodology. Our focus will be to enhance our Invisibles programme and create more volunteering opportunities for colleagues to support local community initiatives.

We focus on the issues that are important to our stakeholders: namely, financial inclusion and education.

Our global community programme is known as 'Invisibles'

Our community highlights the plight of underprivileged, marginalised and excluded members of society. We continue to expand the award-winning programme by making invisibility visible among public and government decision-makers through independent studies which identified key social groups and provided insights into the challenges they face. We also worked with NGO partners to create financial educational programmes and support key invisible groups in our markets.  

The initiative is an important part of delivering on our purpose and is our commitment to the communities where our customers and colleagues live and work. We focus on the issues that are important to our stakeholders, namely financial inclusion and education, and Invisibles supports underprivileged and excluded people in society.


Volunteering is an important way in which we deliver our purpose to local communities. We are committed to investing not only financial resources, but also work, time and heart to support valuable social initiatives which are beneficial for our customers and the communities where they live and work.

Award-winning 'Mother's House' for Ukrainian refugees

Colleagues volunteered and raised funds to support the creation of the award-winning 'Mother's House' for Ukrainian refugees in Warsaw. The onset of the war in Ukraine spurred a heartfelt surge in colleagues supporting refugees escaping to our markets, in particular Poland, Romania and Hungary. Pooling financial donations from around the Group, our colleagues created a unique, long-term social initiative, known as the 'Mother’s House', to provide a home for 10 refugee families displaced from Ukraine. Our volunteers renovated a large property in Warsaw in co-operation with an NGO to provide safe shelter, psychological support and school places for the children. In the long term, we intend that the 'Mother’s House' will help other single mothers who are forced to cope with crisis in their lives.

IPF Sports Challenge

Each year in May we celebrate our Volunteering and Social Inclusion Month.

A key component is the Sports Challenge. An initiative that began in Poland in 2018, and is now a key component of the month in all our markets. Funds are raised for local charities, that are important in the communities in which we work. 

You may also be interested in

People & culture

Engaging with our stakeholders


Our use of cookies

We use necessary cookies to make our site work. We’d also like to set optional analytics cookies to help us improve it. We won’t set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookie policy

Analytics cookies

We’d like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.