We are dedicated to
Environmental Management

International Personal Finance plc commits to understand fully the impact of its activities and strives to reduce harmful effects on the environment. It aims to continuously improve management of resources in order to reduce carbon equivalent emissions in relation to output.

The Board is committed to managing the Group’s environmental impact through responsible resource use and education for our people, recognising that the direct environmental impact through the use of transport, energy and natural resources should be conducted in a way that causes the least possible harm to the planet.

As a consumer financial services business, we consider the Group’s direct carbon-emission footprint to be relatively small compared to some other sectors and recognise that the risks and opportunities for the business are emerging from, and driven mainly by, the external landscape in which we operate.

We seek to minimise our environmental impact by regularly reviewing our direct and indirect impact. Data is compiled in all our businesses and analysed by our sustainability function. The actions we take to minimise and reduce our environmental footprint include:

  • Car fleet reviews to reduce fuel consumption and CO2 emissions;
  • Route optimisation for customer representatives visiting customers;
  • Our MyProvi mobile app for customer representatives reducing paper usage and improving efficiency; and
  • Office consolidation, where appropriate, reducing water, electricity and gas use.

Carbon footprint

We have reported on the most material carbon emissions sources required under the Companies Act 2006 (Strategic Report and Directors’Report) Regulations 2013. We have applied the Greenhouse Gas (GHG) Protocol Corporate Accounting and Reporting Standard to calculate our emissions data and have used emissions factors from the UK government’s GHG conversion factors1 and the current edition of the IEA emission factors for non-UK electricity. The emissions data covers all our offices. These sources fall within our Consolidated Financial Statements. Where available data is incomplete, we have extrapolated data.

Carbon emissions sources  
2019 2020 2021 % change in 2021
Scope 1 Gas 927 1,008 462 (54,1%)
Business travel by car 24,273 16,304



Scope 2




Purchased electricity and district heating

3,236 2,665 2,102


Scope 1&2   28,437 19,976



CO2e emissions by customer

0.013 0.011




In 2021, we embarked upon a process to develop our climate-related strategy and identify the key opportunities and risks posed by climate change that relate to IPF. Our aim was to better understand where the business is in terms of climate-related challenges and how our strategy should be developed in response to these.

Our compliance with the TCFD recommended disclosures  is available below.

In 2021, our GHG emission for Scopes 1 and 2 increased by 4.3% compared with 2020 as we began to rebuild the business following the impacts of the pandemic. As people movement restrictions were lifted, colleagues in most of our markets returned to work in our offices on a flexible basis and travelled to visit customers more regularly. This resulted in a 12.1% increase in business-related car travel compared with 2020, when customer visits, in particular were curtailed as a result of the pandemic. We did, however, reduce the consumption of district heating significantly by 21.1%  compared with 2020 as we rescaled the business and consolidated our office infrastructure where it was appropriate to do so. In 2021, we observed an increase in CO2 emissions per customer of 14.5% back to levels reported in 2019 prior to the pandemic.

Our carbon emissions report has been reviewed and verified by Be Sustainable Limited. We aim to further improve our environmental data collection and management system by considering recommendations from this review which include setting emission targets and expanding reporting scope, and  plan to incorporate the most appropriate actions into our climate-related change strategy in 2022.