Our engagement with the

The key aim of our Group community investment policy is to balance the needs of the community with strategic business concerns, the issues our customers and agents find important and the aspirations of our employees.

Our community investment programmes deliver benefits to the community as well as benefits to our business through reputational advantage and employee engagement.

  • We are committed to investing in our local communities and have invested over £8 million in a combination of financial literacy, local development and enterprise initiatives
  • We are also focussed on engaging employees through community development and have donated almost 132,000 employee hours in volunteer initiatives

Our products are financially inclusive and often appeal to consumers who may be underserved by mainstream banking.

Our personal experience with these consumers has shown us that although they may be very skilled at household budgeting they have typically received no formal financial literacy education which limits their ability to engage with the financial sector.

IPF implements financial education initiatives as part of its community investment programme as a complement to financial consumer protection and regulatory reforms, as well as policies aimed at reinforcing financial access and treating our customers fairly. 

Framing the issue

There are varying levels of financial literacy across the markets where our home credit business exists. However, as a majority of our home credit customers are underserved by banks and generally have little to no credit history, financial education is an important issue for our customers. Knowing this, IPF has developed financial education programmes over the past 11 years across all the markets in which our home credit business operates. These programmes aim to help our customers and the wider communities we operate be more financially literate and to use this knowledge to their advantage. These programmes provide the skills, knowledge and confidence necessary for making responsible, informed decisions about their long-term financial well-being.

By ensuring our customers and the general public are equipped with the skills needed to manage their own finances, we not only enable them to engage with the financial sector, we also secure our business as a responsible provider of consumer credit. Developing a consumer base that is informed and knowledgeable allows us to further engage with our customers and provide products that undoubtedly suit their needs.

What about the dough – Poland

The What about the dough blog is a programme of financial education developed by young people for their peers. 

The blog is written by three young people selected through a casting held by three popular Polish bloggers. They write about their daily, true, experiences with adult finances. They are not experts - they do not teach.  They share their observations, ideas and encourage readers to join the discussion. 

The concept of the blog has been developed in such a way as to combine authenticity and spontaneity while delivering the educational objective.  An experienced editor helps the authors to organize their work, verify topics and coordinate the entire project.

Some of the blog posts are based content-wise on the results of a cross-sectional research which involved the young generation and investigated their circumstances, habits and beliefs on personal finances. 

Let's talk about money – Mexico


Financial Literacy in Mexico is a key step towards achieving real economic stability. Therefore, Provident Mexico has made a special effort for over eight years to bring basic information on managing personal finances to the communities that need it the most.

Between 2016 and 2017 we have reached over 57 thousand people which demonstartes the focus we have placed on financial literacy in our CSR programme.

The success of the programme is possible thanks to our alliances with not for profit organisations such as Junior Achievement, Mano Amiga Schools and the NEMI Foundation.  Our objective is to cooperate with organisations that specialise in job training and education in order to bring financial literacy to more people in every communty we have a presence in.

Cash Crew – Czech Republic


Cash Crew brings financial literacy to Czech youth in an easy and engaging way via the Crew’s video blog, Facebook page and YouTube channel. Followers of the Cash Crew social media channels can find useful information on topics that young people often find difficult to grasp, but can help them make smarter financial decisions. The programme’s objective is to reach 100,000 young adults aged 18 to 25. Find out more in the Cash Crew video blog.



Financial Stability - Romania


The Financial Stability website is an online resource centre for financial and entrepreneurial education for all members of the public who feel they lack the appropriate knowledge and skills to improve their financial wellbeing.

The site features news, stories and multiple resources about personal budgeting, credit, investment and financial stability as well as entrepreneurial advice. One of the tools is a calculator that helps visitors analyse their financial wellbeing looking at various aspects of their personal finances.

In previous years, the Financial Stability programme organised a country-wide series of seminars across Romania facilitated by an expert on financial stability. 

Family Treasure Programme – Hungary


The Family Treasure Programme co-operates closely with professional and public affairs contacts from the government, financial sector and NGOs in order to help develop and deliver practical education tools for the public school system. It has been cited as ‘best practice’ by various experts, including professionals from the Money Compass Foundation of the Central Bank of Hungary and the State Audit Office of Hungary.

The curriculum is publicly available and is used by many teachers, social workers and community education professionals across the country.

The objective of the programme is to improve the financial stability of households by enhancing financial and economic skills. Additionally, this programme aims to improve the overall economy by encouraging a more financially savvy population. About 30,000 households and 300 professionals have benefited from the programme by participating in training directly and indirectly.

Our community investment programmes aim to promote social inclusion by addressing the challenges that disadvantaged groups face in accessing opportunities.

stARTs Scholarships – Romania

The stART Scholarship programme supports 50 young people each year – talented young Romanian artists who would otherwise not have the opportunity to develop their talent. During the first three editions of the programme, 150 young artists have been able to focus on progressing their vocational careers thanks to this programme which is run in partnership with the NGO Scoala de Valori. With the help of these scholarships these talented high school students can purchase materials, equipment and anything else needed to prepare themselves as musicians or artists. They also benefit from counselling for their professional and personal development.

Code your future – Poland

Code your future is an initiative that Provident Polska is implementing in cooperation with CodersTrust to address the need for professional development opportunities in some rural and urban regions of Poland. With this grant programme, people from different age groups can complete a four-month course in basic coding which prepares them for freelance jobs in the global IT market, whilst enabling them to earn a living in their hometown. 

Helping with Provident  – Czech Republic

Helping with Provident programme is our flagship community engagement programme in the Czech Republic. Every summer, our Helping with Provident website is open for applications from organisations providing health, social or education services across the country who wish to be selected to receive a donation. Each year, twenty projects are selected by public and employee votes.

Across the year, we support many other charitable institutions through the same programme. One of them is the House of Three Wishes –a not for profit organisation that helps children aged 3 to 18 who are in danger due to defective education, family relationship problems, absent parents, child abuse, harassment or negligence. For more than five years our Czech business has financially supported the House of Three Wishes so that they can continue to prevent these children being sent to orphanages by offering temporary residence and day-care, psychological and social support and by working with their parents to ensure that children return to a safe and healthy living environment.

Provident Games with Cause – Mexico

The  Provident Games with Cause raises funds which are added to our donation to support the work of 22 not for profit organisations across Mexico that work with individuals and communities facing health, social and economic strain. These organisations provide various services such as medical and psychological treatment for children affected by cancer and their families, educational programmes for children with Down syndrome, nutrition programmes and language therapy.

Partnership with Swallow Hill academy  – UK

As part of our partnership with local Swallow Hill Community College, 16 Year 9 students took part in a mock business development challenge that put their entrepreneurial, business planning and presentation skills to the test. IPF volunteers delivered presentations on business development, marketing and finance after which, they helped the students to prepare their pitch for funding. A panel of volunteers selected the best business proposition and awarded the winning group with a £250 donation to a charity of their choice. Activities like this, contribute to the students’ progress by developing their soft skills and confidence and broadening their career aspirations.

Colleague volunteering is an important aspect of how we connect with our local communities. Every year our colleagues join our volunteering campaigns and spend thousands of hours helping the causes they care about.

Our volunteering activities are organised at a local level in cooperation with our charity partners so that our voluntary work responds to the needs of the communities where we work and live while reflecting the interests of our people. In 2017 our colleagues volunteered 3,056 hours in company time and a further 1,935 hours in their own time.  


  • Every year, colleagues from our Polish business support over 50 charitable projects through our Yes! I help programme. Each project receives our financial support and the help of our volunteers to deliver the work required which can be anything from carrying out renovations to organising extracurricular activities for the local community. In 2017, 565 Polish colleagues spent over 1660 hours doing voluntary work in support of children, young adults and elderly people.
  • A cause very close to the hearts of our Romanian colleagues is  support for local schools. In Romania, public funding for education is very low; in fact, the proportion of Romanian GDP spent on education is the lowest in the EU according to the latest Education and Training Monitor 2017 – Country analysis by the European Commission. Every month, we receive several colleagues’ applications for our monthly €500 donation with which they are able to buy materials, furniture, lab tools or any other resources they consider are needed in the school they wish to support. With their voluntary work, colleagues have helped improve the learning environment in disadvantaged schools by fitting donated equipment, furniture and didactic resources.
  • Our Provident Guardian Angels programme continues to bring the support of our colleagues to medical, educational and social institutions. Thousands of hours of voluntary work have gone into achieving our ambition of supporting the causes that our Hungarian colleagues care about.  
  • Year after year, our Czech business encourages our people to make a difference in their local communities. In 2017, our colleagues donated over one thousand working hours through seventeen different volunteering activities in support of the work of organisations providing social and educational services for disadvantaged groups in their communities.
  • Our Mexican colleagues get involved in a variety of community engagement activities that are important to them. In 2017, for example, some of our volunteers helped to assemble a recreation and education centre for Codeni –an association that supports the cognitive and psychomotor development of 100 homeless children and teenagers. Other groups of volunteers joined the disaster relief campaign in support of the communities affected by the earthquake occurred on September 7th.