Corporate Governance



“Having an effective corporate governance framework supports our culture and the delivery of our strategy.”

Stuart Sinclair, Chair

Good governance is at the heart of everything we do.  As a Board we remain committed to the highest standards of corporate governance in delivering long-term, sustainable value to our stakeholders and we work closely with our management team to provide oversight, challenge and debate to drive positive outcomes.

Our purpose is to build a better world through financial inclusion and our culture of doing what is right for our customers, colleagues and communities is integral to this.  As a business we have always had a great sense of purpose, providing credit to the underbanked and underserved in a way that is responsible and sustainable.  We help consumers who have lower incomes and often a limited credit history access the financial system. We are a responsible lender, well positioned to provide an entry point to mainstream consumer finance, serving customers with regulated credit products.  Having a clear purpose guides colleagues in their daily decision making and provides a common goal.  By delivering on our purpose, we serve and create value for our stakeholders.

The Board has overall responsibility for the Company’s purpose, values and strategy to deliver long-term sustainable success and generate value for all stakeholders including shareholders.  It places great importance on ensuring that these continue to be appropriate for the business and markets in which we operate, while being aligned with our culture.

There is a formal schedule of matters reserved specifically for decision by the Board which is reviewed regularly. Other matters are delegated specifically to the principal Board Committees. The Chair of each Committee briefs the Board at each meeting on the principal items that were discussed, decisions made and key issues. The management of the business is delegated to the Executive Committee which comprises the Chief Executive Officer and the Chief Financial Officer (or his delegate). The Executive Committee considers matters relating to the day-to-day running of the business, where specific matters require approval.

2021 highlights Key priorities for 2022
  • Continued strong performance in the Group’s Covid-19 response strategy, rebuilding sales and portfolio.
  • To enhance our distribution channels and product propositions for the next generation of customers.
  • The Care Plan continued to make a material difference to the wellbeing of colleagues.
  • To address any potential regulatory changes and make sound economic decisions regarding capital allocation.
  • Resumption of dividend payments reflecting the Company’s strong performance, balance sheet strength and growth outlook.
  • To increase awareness of the essential role and positive impact the business has on society as a key strand of developing our purpose-led ESG strategy including climate-related change actions.
  • Significant progress made on the Group’s digital transformation journey.
  • To invest smartly in technology to support innovation, improve customer journeys and make the business more efficient. 

Board Committees

The Board Committees are responsible for business oversight.

Our Board

Our Board bring together extensive experience of working in international markets, consumer finance and digital technologies.

Data Protection

Your privacy is important to us. We are committed to processing your personal data in a transparent manner and in accordance with the law.