Our multi-channel strategy
Guided by our purpose to build a better world through financial inclusion, and fuelled by our people, our strategy builds on our successful propositions for the next generation of customers. Excellent execution of our strategy will ensure we deliver a sustainable business with strong growth prospects and consistently positive shareholder returns.
|European home credit||Mexico home credit||IPF Digital|
|Leverage our strong foundations||Provide valued products and excellent customer experiences to our loyal customer base||Improve customer journeys and maintain consistent delivery to build market share||Develop our market-leading businesses in the Baltics and deliver the great potential of Mexico and Australia|
|Attract the next generation of customers||Launch and develop digital and hybrid offers in all markets and test a credit card offer||Expand territory and create compelling new propositions by blending face-to-face and digital journeys||Create the market-leading mobile offering for credit for low and medium income customers|
|Create new sources of value through partnerships||
Extend insurances and offer additional great-value services to our customers
|Diversify acquisition channels by developing ’pay later’ options for retailers|