How we ensure strong
Performance Against Objectives

Our Sustainability Strategy focuses on managing financial, social and environmental risks, obligations and opportunities to create a successful business in the long term, not just at the end of the financial year.

Our Sustainability Strategy is framed around five material issues – responsible lending, ethics, community, people and environmental management. Our sustainability objectives, which are set in three-year periods, are aligned with our key material issues and will help to protect our reputation and deliver long-term sustainable growth.

2017 - 2020 Objectives

Material issue  2017 – 2020 objective 2018 Progress
Responsible lending Support financial literacy programmes to help customers and the general public make informed financial decisions. 

We continued to help our customers and the wider communities we operate in overcome the issue of financial illiteracy through our financial education programmes. This year, our Romanian business launched the You’re good with money  platform –an accessible and engaging learning platform where users are challenged to play 12 different games, progressing from basic financial concepts to the more advance scenarios that test their financial decision making skills.

Our Polish business, on the other hand, relaunched the What about the dough financial blog after the success of the Czech Cash Crew video blog launched in 2017. Both video blogs are designed to encourage youngsters to join the discussion on budget management issues based on the experience of people with whom they can identify themselves.

Find out more about our financial education programmes

Ethics Continue to embed ethical decision making into our business at a strategic and operational level. 

In 2018, we introduced the Ethics Q&As with senior leaders from different functions of our business. These quarterly interviews aim to build an understanding on how business ethics affect our people working in different departments.

We continued to use the ethics board game –launched in 2017– whenever possible to discuss our Code of Ethics within the context of our home credit business. The game encourages interactive discussions and helps to empower our people with the skills and tools they need to make ethical decisions.

Once again, we ran our International Ethics Week with different events taking place across our markets including an Ethics debate between senior leaders hosted by our Polish business. The debate saw members of the Polish Board presenting opposing views on two different workplace related ethical issues, whilst trying to persuade the audience to vote for their argument as the most convincing one. Overall, 98% of employees and 90% of agents completed business ethics training successfully in 2018.

Read more about Ethics at IPF

Community Support the communities in which we operate through volunteer programmes, donations and other initiatives.  This year, we invested £729,000 in local communities across the Group (2016: £680,000) through a range of community investment programmes. 62% of these contributions supported education projects. Over the year our employees volunteered 5,611 hours in Company time and a further 8,732 hours in their own time. Through various fundraising activities we helped to raise £76,000 across the Group. Find out more about our community investment programmes
Environmental management  Continue to monitor and decrease the environmental impact of our operations  In 2018, we reduced our scope 1 and 2 GHG emissions by 2%. This is attributable to a decrease in business travel by car, due to a reduction in car fleet, and lower electricity consumption following office consolidations in some of our European businesses. Our fleet vehicles, which play an integral role in serving our home credit customers, are under regular review to achieve incremental reductions in fuel consumption and CO2 emissions. In 2018, we continued offering driver training and introducing in-car technologies where possible to promote the adoption of fuel efficient driving techniques among our drivers. Read more about our environmental performance
People Promote employee and agent well-being and uphold human rights principles in all our business relationships. 

Across the business, we implemented diverse initiatives to support the physical and mental wellbeing of our workforce including regular health awareness campaigns, online platforms, development opportunities, wellbeing and safety communications and mental health workshops. Read more about how we promote employee wellbeing

In 2018, we continued to undertake a modern slavery risk assessment of all new suppliers to the IPF Group based on the nature of services, spend and geographical area (an assessment of all existing suppliers took place during 2017). Additionally, we provided training on the risk our business faces from modern slavery in its supply chains to employees who are more exposed to such risks including those in human resources, agent support and procurement. Find out more about our position on human rights