How we ensure strong
Performance Against Objectives

Our Sustainability Strategy focuses on managing financial, social and environmental risks, obligations and opportunities to create a successful business in the long term, not just at the end of the financial year.

Our Sustainability Strategy is framed around five material issues – responsible lending, ethics, community, people and environmental management. Our sustainability objectives, which are set in three-year periods, are aligned with our key material issues and will help to protect our reputation and deliver long-term sustainable growth.

2017 - 2020 Objectives

Material issue  2017 – 2020 objective 2017 Progress
Responsible lending Support financial literacy programmes to help customers and the general public make informed financial decisions.  We continued to help our customers and the wider communities we operate in overcome the issue of financial illiteracy through our financial education programmes. This year, our Czech business launched the Cash Crew video-blog which aims to reach around 100,000 young people with a storytelling approach through which personal finance and other financial topics are presented in an easy and friendly way. Our Mexican business reached over 21,000 students with the Let’s Talk Money programme which is possible thanks to our alliances with not-for-profit organisations. Find out more about our financial education programmes
Ethics Continue to embed ethical decision making into our business at a strategic and operational level. 

In 2017, we introduced the ethics board game which is tailored to our business and allows home credit employees in the field to discuss our Code of Ethics within the context of their everyday roles. The game encourages interactive discussions and helps to empower our people with the skills and tools they need to make ethical decisions and to challenge any behaviour they believe to be unethical. Overall, 98% of employees and 91% of agents completed business ethics training successfully in 2017.

Once again, we ran a business-wide ethics webcast with Gerard Ryan and other senior leaders. Employees had the chance to ask questions and give their opinions through a smartphone app. Read more about Ethics at IPF

Community Support the communities in which we operate through volunteer programmes, donations and other initiatives.  This year, we invested £680,000 in local communities across the Group (2016: £488,878) through a range of community investment programmes. 46% of these contributions supported education projects. Over the year our employees volunteered 3,056 hours in Company time and a further 1,935 hours in their own time. Through various fundraising activities we helped to raise £114,000 across the Group. Find out more about our community investment programmes
Environmental management  Continue to monitor and decrease the environmental impact of our operations  In 2017, we reduced our scope 1 and 2 GHG emissions by 5.6%. However, when normalised by customer number, our GHG emissions for scope 1 and 2 increased by 5.04% compared with 2016. This year we have been able to report a greater proportion of gas data due to being able to obtain this data from landlords in Poland and Hungary for the first time. Consequently, we have used this data to make an approximation of the full extent of data for 2013-2016 and are restating this data from previous reporting. Read more about our environmental performance
People Promote employee and agent well-being and uphold human rights principles in all our business relationships. 

Across the business, we implemented diverse initiatives to support the physical and mental wellbeing of our workforce including regular health awareness campaigns, online platforms, development opportunities, wellbeing and safety communications and mental health workshops. Read more about how we promote employee wellbeing

In 2017, we undertook a modern slavery risk assessment of all existing suppliers to the IPF Group based on the nature of services, spend and geographical area. Additionally, we provided training on the risk our business faces from modern slavery in its supply chains to employees who are more exposed to such risks including those in human resources, agent support and procurement. Find out more about our position on human rights