We are committed to running the business in a way that minimises environmental impacts.
As a consumer financial services business, our direct environmental impact is lower than some other organisations but we recognise that our day-to-day use of transport, energy and natural resources used to run our business should be conducted in a way that creates the least harm to the environment we operate in.
The majority of environmental issues associated with our business are indirect. These impacts arise as a result of business relationships that we form in our markets and include the landlords we lease our offices from, the businesses in our supply chain, business travel and the waste we generate.
How we manage our environmental impacts
- Environmental strategy embedded in all our businesses and driven by a policy that is communicated throughout our organisation through media and environmental activities
- Group environmental management system (EMS) based on the international environmental standard, ISO14001. Helps understand our impacts on the environment and manage these in a structured way
- Annual environmental audits across all our operations, including the verification of environmental data at source
- Environmental performance managed through environmental working groups, with support at group level. They are responsible for maintaining an EMS, setting environmental objectives and targets, and for developing action plans that will enable these goals to be delivered
- Regular training, communication and opportunities to get involved help to build employee engagement around environment issues
- Responsible supply chain-management policy provides guidance to all our businesses
View our 2012 Environmental Performance Report