The resilience of our business model comes from close, weekly contact with our customers, the effectiveness of our risk and credit systems and the short-term nature of our loan book. We are proving this resilience as we manage the business successfully through the global economic downturn.
Even during challenging times, the business model generates good margins and returns. In 2012 we generated a profit margin of 14.6% and a return on capital employed of 20.1%.