Engaging with our stakeholders

Customers

Our success is dependent on our ability to understand and respond to the needs of our customers. They value well-designed products, excellent service, clear information and, if things go wrong, addressing their concerns in fair and timely way.

Colleagues

We have an experienced, diverse and educated workforce which is a critical asset for our business. They value agile and flexible working practices, opportunities for training and development and progression,  an inclusive working environment and fair remuneration.

Regulators and legislators

As a responsible business, we are committed to engaging with regulators and governments. They value openness and transparency, proactive engagement, compliance with legislation and our efforts to help to drive economic prosperity.

Suppliers

We rely on suppliers to enable us to provide our products to our customers. Our suppliers value strong working relationships through long-term partnerships, clear terms of business and fair payment terms.

Communities

We are committed to supporting the communities in which we operate. These communities value the direct contributions we make to improve their quality of life or address social challenges. Our Invisibles programme is just one way we meet our commitment, through highlighting the challenges faced by those sections of society who are not able to easily access financial services.

Investors

We adopt an open and transparent approach with our investors with frequent contact. They play an important role in helping shape our strategy and monitoring our governance. They are most interested in our financial performance, high standards of corporate governance, the delivery of our strategy and our approach to dividends.