An overview of IPF’s
Material Issues

We’re framing our success from a long-term perspective and making the decisions which will pay-off over the next five years, not just at the end of this financial year. 

Our sustainability strategy is all about managing financial, social and environmental risks, obligations and opportunities to create a successful business in the long-term. It is all part of a well-run business, contributing to our reputation and helping us to prepare for potential future regulation.
Stakeholder engagement is at the heart of our sustainability activity. We seek to establish and maintain sustainable relationships with all of our stakeholders and we have enshrined the basis of this co-operation in our Code of Ethics. 

Environmental Management

We are committed to reducing our impact on the natural environment through responsible resource use. We have initiatives throughout the business aimed at saving money and streamlining processes through reducing usage in areas that have the most significant environmental impacts: fuel for business travel, paper purchased and energy.

People

We employ 8,260 people and engage with a further 30,000 agents in order to deliver loans to our customers. We are committed to attracting and retaining the best people regardless of gender, age, religion, race, sexual orientation or disability. We know that each of our employees is vital to making IPF an ethical and sustainable business.



Community

Investing in our local communities gives us a great platform to engage with employees, customers and local authorities. We place a strategic focus on promoting financial literacy as we believe it is important to support responsible lending through financial education.



Ethics

We believe that it is important to ensure that we are acting ethically at all times. We provide a clear template to employees through our Code of Ethics and place a great emphasis on communicating with, and training, employees through the use of real-life ethical dilemmas. We are committed to human rights and make an annual communication on progress through our membership of the United Nations Global Compact.

Responsible Lending

The relationship we have with our customers is fundamental to the sustainable success of our business. We know that to maintain an on-going relationship with our customers we need to treat them fairly. Our business model is orientated towards financial inclusion and we pride ourselves on helping to finance customers who have limited access to credit elsewhere.

Our product is tailored to the needs of our customers; we provide transparent loans with clear guidance at the outset on how much the customer will repay. We practice forbearance when a customer may have temporary difficulty in making a loan repayment and customers who take our home service have the reassurance that they will not incur default charges.