EFFECTIVE, RESPONSIBLE LENDING
Responsible lending is at the core of our business model.
Agents are rewarded largely on the amount of money they collect rather than what they lend, so it is not in their interest to lend more than their customers can afford to repay.
Credit risk is based around the relationship between customers and their agents, supported by bespoke application and behavioural scoring systems.
We are also introducing the use of credit bureaux to improve our lending decisions.
We only lend to customers who can prove they have a regular, secure income and can afford their repayments. Our ‘low and grow’ approach to lending ensures new customers start with a small loan. Only when they have demonstrated their ability and willingness to repay will we offer a larger amount, if they require it.